Chip Chat On Customer Service

Turn Why Into ROI with Peter Iansek

Episode Summary

Today, we dive into the world of contact center data analysis with CEO of Operative Intelligence, Peter Iansek.

Episode Notes

Operative Intelligence helps contact centers systematically improve customer experience and operational performance through powerful data and insights. And I'm excited to sit down with its CEO, Peter Iansek. Today we discuss a variety of topics including:

• Advice on getting leaders to take action on customer success analytics
• Making sense of millions of customer interactions to tell the story through automation
• How to solve problems and improve ROI by asking "why"

Mentioned in the show:

Operative Intelligence

SOCAP

To contact Peter:
Peter@OperativeIntelligence.com

To contact Chip:

Email: TheChipChatPodcast@gmail.com
Facebook: The Chip Chat Podcast
Instagram: The Chip Chat Podcast