Chip Chat On Customer Service

Customer Success in B2B with Jim Moloney, VP at Navistar

Episode Summary

Customer support strategy at B2B companies requires a unique approach, and Jim Moloney explains how to gain a strategic advantage

Episode Notes

"Open your doors. Invite anybody and everybody and have them sit with your frontline teams". - Jim Moloney

Key topics covered in today's episode with Jim:

• Why customer service matters in B2B
• How to gain a strategic advantage vs. your competitors
• Working with senior leadership on your customer service strategy
• The importance of having leadership sit with frontline teams
• Social media's impact on customer service

Mentioned in Show:
Navistar
SOCAP

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